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Forum Discussion

FLHowe's avatar
FLHowe
New member | Level 2
8 years ago

ALL MY FILES ARE MISSING!

I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
Delete
Restore
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hey BenTan, welcome to our forum! 
I have moved your post here, so we can concentrate our efforts all in one place. 
 
FLHowe & BenTan, have you tried the suggestions offered above by Mark and Jane? If you have, and are not successful in locating your files, I suggest you write in to our support team here for further investigation and troubleshooting. Our team will take a look at your account, and discuss your restoration options with you! 
 
Thanks!
FLHowe1's avatar
FLHowe1
Helpful | Level 5
8 years ago

I did that yesterday. Submitted a support ticket. Hopefully they can help me. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Dropbox cannot delete your files. It doesnt have the code or capability to do so.

    Sometimes 'events' doesnt show up large events. Or, it groups them with other events so it isnt obvious.

    In terms of your ticket you can track at http://dropbox.zendesk.com
    • FLHowe's avatar
      FLHowe
      New member | Level 2
      8 years ago

      Well, not sure what happened then. There is no way I bulk deleted more than 100 files all at once. They are simply gone. All of my file folders are empty. 

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Hey @FLHowe & @BenTan, 
         
        I'm here to follow-up on the matter and your open support requests. 
         
        Please keep in mind that deletion events can sometimes happen when someone reorganizes files in a new location or moves them to their desktop. Since the files are no longer in the Dropbox folder, those changes are synced to both the website and other connected devices.
         
        Secondly, please keep in mind that deletions may occur if the Dropbox folder is placed on an external drive and it gets disconnected accidentally without being unlinked, since this is perceived by Dropbox as moving files to a different location. 
         
        If you've already written in to us on the case, I’d be glad to follow-up on your open tickets and make sure that a colleague gets on them soon. Please let me know your a ticket number in your reply here. It's a 7 digit number, which you can find on the email heading that you receive soon after you submit your support request. 
         
        Will be awaiting your messages here, 
        JaneA

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