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Bill007's avatar
Bill007
Explorer | Level 4
2 years ago

Accessing file properties/details on image files stored on Dropbox

Hi,

  I'm trying to edit the file properties/details on an image file stored on dropbox to add tags so I can search my collection for specific photo themes. However, some files I can do this but others have the fields greyed out, even though the files have the same green tick on a white background status. I'm the only user accessing the file. Can anyone help please?

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Organize
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Bill007, I'd be more than happy to help! 

     

    Are these files part of a shared folder by any chance? Could you send me a few screenshots, in order for me to have visual too?

     

    Keep me posted!

    • Bill007's avatar
      Bill007
      Explorer | Level 4
      2 years ago

      Thanks for your help Megan. It is indeed a shared folder, but I don't think anyone one else has it open at the same time.

      Thanks Bill

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Bill007, thanks for the update! 

         

        Can you go online and check the shared folder's permissions, to see if you have "editing" or "viewing" permissions? 

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