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Forum Discussion

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    Hey VIVIAN5, welcome to our Community!

    How large are the folders you're trying to download? Would they be more than 20 GB in size or have more than 10.000 files in them?

    If they're smaller than that, can you try again using a different browser, or an incognito window, to see if it works?

    Let me know what you find.
    • VIVIAN5's avatar
      VIVIAN5
      Explorer | Level 4

      Unfortunately the problem happens with small zip files.  I’m able to work around it by using Safari instead of chrome and go to finder tab to copy folders to lap top. But, this is frustrating since I was able to download Dropbox zip files before in chrome.  Could it be the utility app?

  • Lightfield's avatar
    Lightfield
    Explorer | Level 4

    Hi i am getting an error -79 on downloading multiple files (word docs) from dropbox to my new mac running Big Sur. It is an M1 Macbook Pro. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      Hi Lightfield, happy Tuesday! 

      Can you send me a screenshot of the error you're referring to? 

      Have you tried downloading the content using a totally different browser? 

      Keep me posted, and we'll take it from there. 
  • dg_meta's avatar
    dg_meta
    Helpful | Level 5

    I am having the same problem.   Monterey and error -79.

     

    Latest chrome. 

    2020 MB Pro

  • claudephotopro's avatar
    claudephotopro
    New member | Level 2

    I was downloading with the BRAVE browser and was using a VPN connection. I tried downloading with the SAFARI browser without the VPN and it worked.

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