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Forum Discussion
Zip file can not decompress Mac OS X
Hello DB.
I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself recreated this on a Macbook Air M2 on OS X Monterey and Big Sur. The downloaded zip file has the correct size, but is corrupt.
Best, Tor
- Hannah
Dropbox Staff
Hey torbachkristensen, thanks for reaching out to the Dropbox Community today.
Which browser are you using to download the files?
Do you see any difference, if you download them from a different browser or a private browsing window?
And do the files preview correctly on the Dropbox website?
Keep me posted.
- I don’t know what browser clients use, but for me it is Safari. Everything is perfect in my dropbox folder and the web interface. It is only the server generated zip files that get corrupted.
- Jay
Hi torbachkristensen, how large is the zip file once it is compressed and downloaded?
I’ve run into a similar issue with decompressing files on macOS before, and it can definitely be annoying. One thing that worked for me was trying a different app like The Unarchiver—sometimes the default Mac decompressor doesn’t handle certain formats well. Another thing to check is if the file is corrupted; I’ve had that happen before and no app could open it.
Also, if you're dealing with 7z files, I found a blog on iboostup.com that had a simple guide on how to make 7z files work on a Mac. It was super helpful when I was troubleshooting a similar problem!
- T_theresa_A
Community Manager
Hi dawiidbresail and welcome to the Dropbox Community. Thank you for sharing your knowledge here to help out others.
I'm Theresa a Community Manager here at Dropbox H.Q and I'm always excited to learn about the various ways people use Dropbox 👩💻✨.
If you're open to it, I'd love to hear how Dropbox plays a role in your daily routines. Hey, who knows.. we might have a few tips to help things run even more smoothly?
Looking forward to hearing from you!
T 😺 (Dropbox Community Manager)
