We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

geokar1100's avatar
geokar1100
Helpful | Level 6
5 years ago

Windows File Explorer crashes only in the Dropbox folder

Windows File Explorer crashes every time I acess the Dropbox folder. It does not crash in any other folder. Here's a few more details...

 - I can access my Dropbox files from within my programs, like CorelDRAW and Adobe, but only for about 60 seconds, then the open or import dialog freezes.

 - This started about 5-6 weeks ago.

 - I uninstalled and reinstalled Dropbox once, and booted my computer dozens of times.

 - My folder location is C:\Users\George\Dropbox

 - I can open that folder, but if I click on anything - a folder or file - Explorer freezes

 - This one is weird - anywhere within File Explorer the search quits as soon as I put the curser in the search box. Not just in the Dropbox folder, but in avery folder.

  • Hi,

     

    Thanks for your help. I had no idea I was using a beta version. But, last night I was just poking around and I clicked on Troubleshoot Compatibility on the program file. The troubleshooter changed the compatibility to Windows 8, and now everything works great. Except searching withing Explorer but that's in every folder.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff

    Hey geokar1100, thanks for reaching out to us on the Dropbox Community! 

     

    I'd be happy to help, I'll just need a few more details to have a better visual of what you're seeing, such as:

    • Do you get the same or a similar experience when the desktop app isn't running? 
    • What do you see when you hover over your Dropbox icon next to your computer's clock?
    • Does your File Explorer crash after some time?
    • If any error messages come up, could you send me a screenshot of it? 

    Any additional info would be very helpful. Thanks!

    • geokar1100's avatar
      geokar1100
      Helpful | Level 6

      Hi,

      Thanks for the repy.

       - Just to be sure, I exited out of the app, and went into the Task Manager and ended every instance of Dropbox. I opened File Explorer and started clicking around. I went into the users folder where my Dropbox is. All of the folders open fine, I can click on pictures and they open (not a Dropbox folder). But, the program freezes when I click on anything in the Dropbox folder, and come to find out it also freezes when I click on anything in my iCloud folder. Weird.

      - When I right click on the icon I see a dialog box with recent files, and other icons like go to website, etc.

      - Explorer crashes as soon as I click on anything in Dropbox. Immediately.

      - No error message pop up.

       

      Thanks for your help.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff

        Hmm. :thinking: When you do run the desktop app, could you just confirm for me what it reads when you hover over the Dropbox icon that's next to your computer's clock? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!