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Forum Discussion
Windows File Explorer crashes only in the Dropbox folder
Windows File Explorer crashes every time I acess the Dropbox folder. It does not crash in any other folder. Here's a few more details...
- I can access my Dropbox files from within my programs, like CorelDRAW and Adobe, but only for about 60 seconds, then the open or import dialog freezes.
- This started about 5-6 weeks ago.
- I uninstalled and reinstalled Dropbox once, and booted my computer dozens of times.
- My folder location is C:\Users\George\Dropbox
- I can open that folder, but if I click on anything - a folder or file - Explorer freezes
- This one is weird - anywhere within File Explorer the search quits as soon as I put the curser in the search box. Not just in the Dropbox folder, but in avery folder.
Hi,
Thanks for your help. I had no idea I was using a beta version. But, last night I was just poking around and I clicked on Troubleshoot Compatibility on the program file. The troubleshooter changed the compatibility to Windows 8, and now everything works great. Except searching withing Explorer but that's in every folder.
- Lusil
Dropbox Staff
Hey geokar1100, thanks for reaching out to us on the Dropbox Community!
I'd be happy to help, I'll just need a few more details to have a better visual of what you're seeing, such as:
- Do you get the same or a similar experience when the desktop app isn't running?
- What do you see when you hover over your Dropbox icon next to your computer's clock?
- Does your File Explorer crash after some time?
- If any error messages come up, could you send me a screenshot of it?
Any additional info would be very helpful. Thanks!
Hi,
Thanks for the repy.
- Just to be sure, I exited out of the app, and went into the Task Manager and ended every instance of Dropbox. I opened File Explorer and started clicking around. I went into the users folder where my Dropbox is. All of the folders open fine, I can click on pictures and they open (not a Dropbox folder). But, the program freezes when I click on anything in the Dropbox folder, and come to find out it also freezes when I click on anything in my iCloud folder. Weird.
- When I right click on the icon I see a dialog box with recent files, and other icons like go to website, etc.
- Explorer crashes as soon as I click on anything in Dropbox. Immediately.
- No error message pop up.
Thanks for your help.
- Lusil
Hmm. :thinking: When you do run the desktop app, could you just confirm for me what it reads when you hover over the Dropbox icon that's next to your computer's clock?
