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Cbrown1221's avatar
Cbrown1221
Explorer | Level 4
10 months ago

Why are my files corrupt?

I have JUST noticed today that MANY files on my dropbox are corrupt.  Some are new, some are 4 years old.  I click on it, it says "Word unable to read this document.  It may be corrupt."

 

WHAT is going on?  How do I stop this infection?  Can I save any of these files?

Error Messages
Microsoft Office
View
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Cbrown1221, thanks for bringing this to our attention.

     

    Are you viewing this on the Dropbox site, mobile app, or on your computer?

     

    What version of Word are you using to preview the files?

     

    This will help me to assist further!

    • Cbrown1221's avatar
      Cbrown1221
      Explorer | Level 4
      10 months ago

      I am viewing this on my computer.  I am using 

      Microsoft® Word for Microsoft 365 MSO (Version 2312 Build 16.0.17126.20132) 64-bit

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Do any of the files preview on the Dropbox site? Is there any version history on them to show that they were changed?

  • Bullwheel's avatar
    Bullwheel
    New member | Level 2
    10 months ago

    don't know if this is the same problem but when I try to open .jpg files in File Explorer I get no image and a "photos can't open because the format is unsupported". and yet they are fine in the dropbox app.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey Bullwheel - sorry to hear you're having issues with this.

       

      Could you clarify if those files are online only or available offline on your computer?

       

      Have you tried another program to open them perhaps? 

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