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Forum Discussion

hdrasin's avatar
hdrasin
Helpful | Level 5
2 years ago

Why are all my files moved to, "Online-only" against my wishes?

Hello, Why suddenly do all my dropbox files have a cloud and arrow next to them? I didn’t set anything differently. The Sync feature apparently was reset by the program to, NEW Files-online only-AGAI...
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  • Megan's avatar
    Megan
    2 years ago

    Hi hdrasin, welcome to our Community! 

     

    You mentioned that you reset your files to available offline, but that didn't help.

     

    Do you mean that you selected them, then right clicked on them and chose available offline, but that didn't change their status? If not, feel free to clarify more. 

     

    Also, what device are you using currently, and what version of the OS and Dropbox desktop application is running?

     

    Keep me posted! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi hdrasin, welcome to our Community! 

 

You mentioned that you reset your files to available offline, but that didn't help.

 

Do you mean that you selected them, then right clicked on them and chose available offline, but that didn't change their status? If not, feel free to clarify more. 

 

Also, what device are you using currently, and what version of the OS and Dropbox desktop application is running?

 

Keep me posted! 

  • hdrasin's avatar
    hdrasin
    Helpful | Level 5
    2 years ago

    Hello, and thank you for your reply. I reset the files to,”Available off-line” in settings. Thanks to your suggestion, I did right click on all of the files and selected available off-line. I got the green circles with a checkmark back after that. The cloud and arrow went away. Currently, using an iMac with Ventura 13.5.2. Dropbox version 182.4.6427, I believe set for auto update. Thanks very much, Harry

     

    • MissAL's avatar
      MissAL
      New member | Level 2
      2 years ago

      Did you solve your problem?

      I also want to know as I didn't want all of my files moved off my Mac - now I go to burn a back-up disc & it's only a very small fraction of the 8.7gb that it should be - what happens there?

       

      • hdrasin's avatar
        hdrasin
        Helpful | Level 5
        2 years ago

        Hello, yes with help the problem was solved. 

        I reset the files to,”Available off-line” in settings.

        Thanks to a suggestion, I did right click on each of the files and selected, "Available off-line."

        I got the green circles with a checkmark back after that. The cloud and arrow went away.

        That took care of the problem so far. I can't tell you why it happened, but it seems to be working properly for the moment.

        I hope that helps. Good luck.

         

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