You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Unsupported file type
Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing for many years. Received a message on cell phone, "unsupported file type". However, I have no trouble accessing these two files in Dropbox on PC. What's changed? How can I access? Will influence my decision to renew Dropbox!
The two documents are docx which I have always been able to open in the past. They are both password protected, but Dropbox has always accommodated that, allowing me to enter passwords to access. Not sure where the error lies, with Dropbox (assumed) or with Word. I have Microsoft Office on cell phone. The error message has a target with a dart off-center, and the message, "File type not supported. Couldn't download file. Please try opening in another app." Am looking for a workaround. If found, will discontinue use of Dropbox because it will no longer be of any use. Will revert to One Drive.
- Nancy
Dropbox Staff
Hey Robert, hope it’s OK if I jump in, too.
Do you mind sending over a screenshot of the exact error you receive, so that I can have a visual? In general, .docx files that are up to 160MB in size can be previewed on Dropbox, so I’d also like to take a look.
Besides that, are you having the same issue if you try to preview another .docx file that’s not password-protected?
