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Forum Discussion
Unconfirmed files showing on the website
Hi, y'all, two of my biggest folders synced on dropbox were now labeled as unconfirmed and I can't view any of them even when downloaded for offline viewing. Why did this happen and what should I do? PS: Please help me because all of those files are significant.
- Rich
Super User II
Hplar wrote:
two of my biggest folders synced on dropbox were now labeled as unconfirmed and I can't view any of them even when downloaded for offline viewing.
How exactly are they labeled as Unconfirmed, and where are you seeing this? To my knowledge, Dropbox has no such labeling. Can you provide a screenshot showing the issue?
Here's the screenshot. You know what, the thing is that I stop drop box for syncing my files for a while but then I notice that the files that are synched in are already missing. The next thing I did was visit dropbox.com and then that time I was able to access all those significant files from my PC and in the hope of getting them back for offline access I decided to hit download. But then I wasn't able to download it due to technical problems and I was devastated and depressed when I went back to dropbox.com only to see the label unconfirmed for the two significant files. Yes, I am certain that it was the files that I'm looking for because I was able to remember their exact size in GB. Plus, I decided to download them and use this application called all files viewer. I was able to view this hex thing which is a series of numbers and words then I was able to see the names of the files that I'm looking for. I don't know what happens here and what should I do and if this is not resolved who would be accountable. So, I'm really looking forward to your help. Edit: I just realize that it was a total of four files and I was freaking out right now like I don't know what to do.
- Rich
Hplar wrote:
... in the hope of getting them back for offline access I decided to hit download. But then I wasn't able to download it due to technical problems ...
What you're seeing isn't from Dropbox. A .crdownload file is a file that has only been partially downloaded. These files are created when you start a download in Chrome (maybe Edge as well) and are used to store the file as it downloads. When the file is complete, it's given its actually name and the .crdownload file is removed. Basically, you're looking at files that never finished downloading. The original files should still be in your Dropbox account wherever they were originally located. Note that what you're looking at in your screenshot is a backup of your Downloads folder, and likely not the original location of the files you're looking for. Have you tried searching for them in your account online?
You also said you weren't able to download due to technical problems. What, exactly, was the problem? Did you get an error message? Lose Internet? etc.
