We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Alan3000's avatar
Alan3000
Explorer | Level 3
2 years ago

Trouble downloading large files. 'check internet connection' or 'connection interrupted"

I'm having trouble downloading large files (over 5gb) from another dropbox, downloads keep failing, giving 'check internet connection' or 'connection interrupted' errors. I have enough space, emptied cache, tried different browsers, reset router and mac. Can anyone help?

 

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey there, Alan3000, welcome to our Community! 

     

    Are the files you're trying to download sent to you via a shared link, by any chance? Do you happen to have a screenshot of the error you keep receiving? 

     

    Have you tried -provided that you have the available space & that you use our desktop app- to add the content directly to your account, and have it sync locally? 

     

    Keep me posted!

    • Alan3000's avatar
      Alan3000
      Explorer | Level 3

      Hey there!

       

      I don't have the space in my Dropbox sadly, some of the files I need to download are over 40gb.

       

      Any other thoughts?

       

      Thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Alan3000, can you confirm if the content is part of a shared link? 

         

        Approximately, how many files are there? Have you tried downloading them in batches to see if anything changes? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!