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Forum Discussion
Syncing doesn't work. A few files change and hours later they still haven't showed up to the web.
I wanted a solution to have files backed up online (typical dropbox) but I also have certain files (a few handfuls) I need always available when I am offline (off the internet). I am often offline f...
@walter I am on apple ios ventura. There is no desktop app, nore is there anything in bar. I spent 30 min going round and round about this with a support rep who was not familiar with how dropbox worked on Ventura ios release.
@walter The second support rep confirmed there is no app and nothing on the top bar for apple ios ventura, dropbox did a major rewrite.
@walter
As I said there is no app in either the upper or lower bar showing Dropbox - I was told by support that IOS ventura doesn't run an app.
However, when I go to the applications folder and do Get Info on the dropbox app is says:
I have no idea if that app actually is what is running.
I gave you in the original message a picture showing a list of the dropbox processes running.
The support calls were done via phone, no support ticket number was ever given to me.
This looks like a Ventura problem - please respond with any help.
- Jay
Dropbox Staff
Hi ABC_999, could you try the steps in this thread to see if you can find the Dropbox icon?
I had found another thread that gave some hints on how to show the dropbox app on ventura.
So 2 hours of my effort with support now used up to get this far (plus many hours on my own searching dropbox forums and messing with dropbox to try and get it working and see what was going on) ...
Here is the app version on the laptop
Mobile apps are all updated as new updates come out so 100% updated.
Problems:
1) New file added to laptop does not update even when dropbox is running, even when I have been on a strong internet for many hours and no other files were updated and the updated file is small - hours later still not updated to the internet. This happened immediately after a new install to the current version - all symptoms happened since dropbox paid version was installed. To get the updated files to the internet, I have to manually copy them.
2) On mobile devices, the files inside the offline folders are not accessible when not on the internet. They are accessible when on the internet and marked offline, then when offline for a few days/weeks, the files show a yellow triangle with a ! or say "unexpected error".
