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Forum Discussion
Syncing doesn't work. A few files change and hours later they still haven't showed up to the web.
I wanted a solution to have files backed up online (typical dropbox) but I also have certain files (a few handfuls) I need always available when I am offline (off the internet). I am often offline f...
Walter
Dropbox Staff
Dropbox StaffHi there ABC_999, sorry to hear about your syncing issues.
Could you please let us know the status and version of the desktop app as shown in your menu bar at the moment?
You can also share your ticket ID for your support interaction so that we can look it up in our system as well.
Thanks!
@walter I am on apple ios ventura. There is no desktop app, nore is there anything in bar. I spent 30 min going round and round about this with a support rep who was not familiar with how dropbox worked on Ventura ios release.
@walter The second support rep confirmed there is no app and nothing on the top bar for apple ios ventura, dropbox did a major rewrite.
@walter
As I said there is no app in either the upper or lower bar showing Dropbox - I was told by support that IOS ventura doesn't run an app.
However, when I go to the applications folder and do Get Info on the dropbox app is says:
I have no idea if that app actually is what is running.
I gave you in the original message a picture showing a list of the dropbox processes running.
The support calls were done via phone, no support ticket number was ever given to me.
This looks like a Ventura problem - please respond with any help.
- Jay
Hi ABC_999, could you try the steps in this thread to see if you can find the Dropbox icon?
