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Water-Air's avatar
Water-Air
Helpful | Level 6
8 months ago

Swiping through photos full-screen on an Android phone in the Dropbox mobile app

Hi,

 

I would love to be able to swipe through full-screen photos in the Dropbox folders on my Android phone.

 

At the moment, I have to click to open the photo to full-screen, click to reduce it again, choose another photo, and click to open that. It’s downright embarrassing when I’m showing photos to my friends on my phone that I have the functionality and speed of a 15-year-old phone just because I’m using Dropbox.

 

I would love to be able to show the photo full-screen and then swipe through my Dropbox photos the way I can with photos in my Gallery.

 

I see other users have the same problem.

https://www.dropboxforum.com/t5/View-download-and-export/mobile-app-photo-viewing/td-p/682754

 

I’ve tried to solve the issue by setting Dropbox to open photos through a gallery app, but this makes the problem even worse. Using one of these apps (which works perfectly for non-Dropbox photos) is a navigation nightmare when opening Dropbox photos.

 

Again, I see that other users have been struggling with this.

https://www.dropboxforum.com/t5/View-download-and-export/Can-t-scroll-from-one-photo-to-another-on-the-mobile-app/td-p/746195

 

Please tell me if you already have a way for me to swipe through photos in my Dropbox folders. If not, please fix it.

 

Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there Water-Air - sorry to hear you're having issues with this.

     

    Could you please clarify your device's OS version, and the version of the Dropbox mobile app installed there? 

     

    Also, are you previewing your files through the Home tab, the Files tab, or the Photos tab perhaps?

     

    Let us know more and we'll take it from there. 

    • Water-Air's avatar
      Water-Air
      Helpful | Level 6

      Thank you for being so swift in your response.

       

      I'm using the Dropbox app version 382.2.4

      My phone is a Samsung Galaxy S22 Ultra running Android 14.

      Samsung's interface is called One UI version 6.1

       

      My photos are organized in folders in Dropbox, so I can easily scroll through the same folders on all my devices. On my Windows PC, this is done without any problems.

       

      On my Dropbox app for Android, I access my photos using Dropbox's Files tab.

       

      If the Android Dropbox app has another way of picking a specific folder and scrolling through these photos and no others, I haven't found it yet.

       

      Thank you very much for your help 😊

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Water-Air, I hope you don't mind me jumping in here.

         

        If you go to the setting shown in the screenshot on this solution, do you see that you have selected a default app preference for image files?

         

        And if so, are you able to remove it, like the solution mentions, so that the images open as a Dropbox preview?

  • stuey6's avatar
    stuey6
    Explorer | Level 4
    I have this issue too I just assumed it was Dropbox's 'way'
    Is it actually fixable? I have tried all options suggested so far
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey stuey6 - sorry to hear about this.


      Can you clarify your device's OS version, and the version of the Dropbox mobile app installed there? 

       

      Also, do you notice this when you navigate a specific folder or the photos tab? 

      • Water-Air's avatar
        Water-Air
        Helpful | Level 6

        Hey Walter,

         

        I’m curious about your questions for Stuey6.

         

        Stuey6 and I have the impression that what we describe happens for every user, in every version of the Dropbox mobile app, and in every folder.

         

        Do you know of a Dropbox app version where this does NOT happen? Which version would that be, and is there a way to ‘anti-update’ to get it?

         

        Also, do you know of a folder where this does NOT happen? I would love to know what it might be.

         

        Thank you for your help,

        Air-Water

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Find help from the Dropbox Community.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"View, download, and export","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":2817,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-02-25T09:48:42.979-08:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1850287":{"__typename":"User","id":"user:1850287","uid":1850287,"login":"Water-Air","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":6,"biography":null,"topicsCount":1,"kudosReceivedCount":4,"kudosGivenCount":4,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-06-26T06:03:27.359-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1850287"},"ForumTopicMessage:message:779452":{"__typename":"ForumTopicMessage","uid":779452,"subject":"Swiping through photos full-screen on an Android phone in the Dropbox mobile app","id":"message:779452","revisionNum":2,"repliesCount":11,"author":{"__ref":"User:user:1850287"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:779452"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:779452"},"body":"

Hi,

\n

 

\n

I would love to be able to swipe through full-screen photos in the Dropbox folders on my Android phone.

\n

 

\n

At the moment, I have to click to open the photo to full-screen, click to reduce it again, choose another photo, and click to open that. It’s downright embarrassing when I’m showing photos to my friends on my phone that I have the functionality and speed of a 15-year-old phone just because I’m using Dropbox.

\n

 

\n

I would love to be able to show the photo full-screen and then swipe through my Dropbox photos the way I can with photos in my Gallery.

\n

 

\n

I see other users have the same problem.

\n

https://www.dropboxforum.com/t5/View-download-and-export/mobile-app-photo-viewing/td-p/682754

\n

 

\n

I’ve tried to solve the issue by setting Dropbox to open photos through a gallery app, but this makes the problem even worse. Using one of these apps (which works perfectly for non-Dropbox photos) is a navigation nightmare when opening Dropbox photos.

\n

 

\n

Again, I see that other users have been struggling with this.

\n

https://www.dropboxforum.com/t5/View-download-and-export/Can-t-scroll-from-one-photo-to-another-on-the-mobile-app/td-p/746195

\n

 

\n

Please tell me if you already have a way for me to swipe through photos in my Dropbox folders. If not, please fix it.

\n

 

\n

Thank you

","body@stringLength":"1725","rawBody":"

Hi,

\n

 

\n

I would love to be able to swipe through full-screen photos in the Dropbox folders on my Android phone.

\n

 

\n

At the moment, I have to click to open the photo to full-screen, click to reduce it again, choose another photo, and click to open that. It’s downright embarrassing when I’m showing photos to my friends on my phone that I have the functionality and speed of a 15-year-old phone just because I’m using Dropbox.

\n

 

\n

I would love to be able to show the photo full-screen and then swipe through my Dropbox photos the way I can with photos in my Gallery.

\n

 

\n

I see other users have the same problem.

\n

https://www.dropboxforum.com/t5/View-download-and-export/mobile-app-photo-viewing/td-p/682754

\n

 

\n

I’ve tried to solve the issue by setting Dropbox to open photos through a gallery app, but this makes the problem even worse. Using one of these apps (which works perfectly for non-Dropbox photos) is a navigation nightmare when opening Dropbox photos.

\n

 

\n

Again, I see that other users have been struggling with this.

\n

https://www.dropboxforum.com/t5/View-download-and-export/Can-t-scroll-from-one-photo-to-another-on-the-mobile-app/td-p/746195

\n

 

\n

Please tell me if you already have a way for me to swipe through photos in my Dropbox folders. If not, please fix it.

\n

 

\n

Thank you

","kudosSumWeight":1,"postTime":"2024-06-26T07:15:47.947-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Android","text":"Android","time":"2020-03-04T06:07:06.178-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Mobile","text":"Mobile","time":"2019-05-29T03:19:52.361-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Preview","text":"Preview","time":"2021-05-20T01:14:09.772-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:View","text":"View","time":"2019-10-08T04:51:14.432-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:779452_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1764},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, 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Swiping through photos full-screen on an Android phone in the Dropbox mobile app","moderationData":{"__ref":"ModerationData:moderation_data:779458"},"body":"

Hi there Water-Air - sorry to hear you're having issues with this.

\n

 

\n

Could you please clarify your device's OS version, and the version of the Dropbox mobile app installed there? 

\n

 

\n

Also, are you previewing your files through the Home tab, the Files tab, or the Photos tab perhaps?

\n

 

\n

Let us know more and we'll take it from there. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2024-06-26T08:06:16.938-07:00","lastPublishTime":"2024-06-26T08:06:16.938-07:00","metrics":{"__typename":"MessageMetrics","views":1488},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:779452/message:779458","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDc3OTcxNiw3Nzk3MTY","node":{"__ref":"ForumReplyMessage:message:779716"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:779716":{"__typename":"ModerationData","id":"moderation_data:779716","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:696151":{"__typename":"User","id":"user:696151","uid":696151,"login":"Hannah","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"ForumReplyMessage:message:779716":{"__typename":"ForumReplyMessage","uid":779716,"id":"message:779716","revisionNum":1,"author":{"__ref":"User:user:1850287"},"readOnly":true,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:779458"},"conversation":{"__ref":"Conversation:conversation:779452"},"subject":"Re: Swiping through photos full-screen on an Android phone in the Dropbox mobile app","moderationData":{"__ref":"ModerationData:moderation_data:779716"},"body":"

Thank you for being so swift in your response.

 

I'm using the Dropbox app version 382.2.4

My phone is a Samsung Galaxy S22 Ultra running Android 14.

Samsung's interface is called One UI version 6.1

 

My photos are organized in folders in Dropbox, so I can easily scroll through the same folders on all my devices. On my Windows PC, this is done without any problems.

 

On my Dropbox app for Android, I access my photos using Dropbox's Files tab.

 

If the Android Dropbox app has another way of picking a specific folder and scrolling through these photos and no others, I haven't found it yet.

 

Thank you very much for your help 😊

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Hey Water-Air, I hope you don't mind me jumping in here.

\n

 

\n

If you go to the setting shown in the screenshot on this solution, do you see that you have selected a default app preference for image files?

\n

 

\n

And if so, are you able to remove it, like the solution mentions, so that the images open as a Dropbox preview?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":3,"postTime":"2024-06-27T13:32:49.127-07:00","lastPublishTime":"2024-06-27T13:32:49.127-07:00","metrics":{"__typename":"MessageMetrics","views":1342},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:779452/message:779748","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1766201":{"__typename":"User","id":"user:1766201","uid":1766201,"login":"stuey6","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-11-13T08:10:16.324-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1766201"},"ModerationData:moderation_data:780196":{"__typename":"ModerationData","id":"moderation_data:780196","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:780196":{"__typename":"ForumReplyMessage","uid":780196,"id":"message:780196","revisionNum":1,"author":{"__ref":"User:user:1766201"},"readOnly":true,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumTopicMessage:message:779452"},"conversation":{"__ref":"Conversation:conversation:779452"},"subject":"Re: Swiping through photos full-screen on an Android phone in the Dropbox mobile app","moderationData":{"__ref":"ModerationData:moderation_data:780196"},"body":"I have this issue too I just assumed it was Dropbox's 'way'
Is it actually fixable? I have tried all options suggested so far","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"126","kudosSumWeight":1,"postTime":"2024-06-30T18:21:54.684-07:00","lastPublishTime":"2024-06-30T18:21:54.684-07:00","metrics":{"__typename":"MessageMetrics","views":1185},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:779452/message:780196","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDc4MDIzNCw3ODAyMzQ","node":{"__ref":"ForumReplyMessage:message:780234"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:780234":{"__typename":"ModerationData","id":"moderation_data:780234","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:780234":{"__typename":"ForumReplyMessage","uid":780234,"id":"message:780234","revisionNum":1,"author":{"__ref":"User:user:364291"},"readOnly":true,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:780196"},"conversation":{"__ref":"Conversation:conversation:779452"},"subject":"Re: Swiping through photos full-screen on an Android phone in the Dropbox mobile app","moderationData":{"__ref":"ModerationData:moderation_data:780234"},"body":"

Hey stuey6 - sorry to hear about this.

\n


Can you clarify your device's OS version, and the version of the Dropbox mobile app installed there? 

\n

 

\n

Also, do you notice this when you navigate a specific folder or the photos tab? 

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Hey Walter,

 

I’m curious about your questions for Stuey6.

 

Stuey6 and I have the impression that what we describe happens for every user, in every version of the Dropbox mobile app, and in every folder.

 

Do you know of a Dropbox app version where this does NOT happen? Which version would that be, and is there a way to ‘anti-update’ to get it?

 

Also, do you know of a folder where this does NOT happen? I would love to know what it might be.

 

Thank you for your help,

Air-Water

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