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Forum Discussion
petarpavlov5
2 months agoNew member | Level 2
Shared files in URLs not loading on Web (Chrome, Windows 11) but load fine on the phone
Hi all, I've experiencing the following issue: A friend of mine shared a .WAV file via link and when I click it the web browser loads, the page preview loads for a brief second and then an Er...
Jay
Dropbox Staff
Hi petarpavlov5, thanks for bringing this to our attention.
Could you try using incognito/private browsing mode without any extensions running to see if something is prevent the Dropbox site from loading normally on Chrome?
Let me know how it goes!
petarpavlov5
2 months agoNew member | Level 2
Hey Jay,
Yes, opening the link in Incognito worked fine.
Interesting, I don't have any new extensions installed recently.
- Jay2 months agoDropbox Staff
It could be a recent update to an extension, or a built-in Chrome update that affected the site.
You can narrow this down by gradually enabling extensions in incognito mode, until the site stops working, to figure out which extension is causing this.
- petarpavlov52 months agoNew member | Level 2
Found it.
Bitdefender Anti-trackerProtects your privacy by blocking trackers that collect different type of data everytime you navigate online.- Jay2 months agoDropbox Staff
Thanks for the update, it's possible that something on the Dropbox site triggered Bitdefender, or a recent update made it more sensitive to the Dropbox site.
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