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petarpavlov5's avatar
petarpavlov5
New member | Level 2
2 months ago

Shared files in URLs not loading on Web (Chrome, Windows 11) but load fine on the phone

Hi all,   I've experiencing the following issue:   A friend of mine shared a .WAV file via link and when I click it the web browser loads, the page preview loads for a brief second and then an Er...
Error Messages
Preview
Shared Links
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi petarpavlov5, thanks for bringing this to our attention.

 

Could you try using incognito/private browsing mode without any extensions running to see if something is prevent the Dropbox site from loading normally on Chrome?

 

Let me know how it goes!

  • petarpavlov5's avatar
    petarpavlov5
    New member | Level 2
    2 months ago

    Hey Jay,

     

    Yes, opening the link in Incognito worked fine.


    Interesting, I don't have any new extensions installed recently.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      It could be a recent update to an extension, or a built-in Chrome update that affected the site. 

       

      You can narrow this down by gradually enabling extensions in incognito mode, until the site stops working, to figure out which extension is causing this.

      • petarpavlov5's avatar
        petarpavlov5
        New member | Level 2
        2 months ago

        Found it. 

        Bitdefender Anti-tracker
        Protects your privacy by blocking trackers that collect different type of data everytime you navigate online.

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