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Forum Discussion

laura ho's avatar
laura ho
New member | Level 2
2 years ago

share dropbox link in Excel or Word. unable to open https:.......... Cannot download

Hi ... Got Anyone can solve this issue? thanks  
Error Messages
Microsoft Office
Shared Links
  • Jay's avatar
    Jay
    2 years ago

    Hi laura ho, thanks for bringing this to our attention.

     

    Does the shared link work normally when you access it via a browser?

     

    The issue could be related to Microsoft, as the error is the same as in this thread, since support for Office 2013 ended in April this year.

     

    If you have any further queries, feel free to message back.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi laura ho, thanks for bringing this to our attention.

 

Does the shared link work normally when you access it via a browser?

 

The issue could be related to Microsoft, as the error is the same as in this thread, since support for Office 2013 ended in April this year.

 

If you have any further queries, feel free to message back.

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