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Sivia's avatar
Sivia
New member | Level 2
5 months ago

Error in accessing files today. "Something went wrong your files are still safe".

I receive an error (no number) like so: Error Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a k...
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Order991's avatar
Order991
New member | Level 2
5 months ago

Same problem here. Mac Safari. Used to work, now I get the same error message as you, and NO ACCESS.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Sivia and Order991. Can you clarify what version of Safari you’re both running at the moment? 

     

    Have you made sure there are no pending updates to be installed on your browsers? 

     

    Have you cleared their cache?

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