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Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
8 years ago

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    8 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
PRH's avatar
PRH
Explorer | Level 3

Its a 1.4 GB zip file and it stops at around 330MB with the message 'Cannot parse response'. Ive tried Safari and Firefox. I use a Mac pro. What does this mean?

Vivian's avatar
Vivian
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi there,

 

Thanks for posting on Dropbox Forum!

 

It seems like you´re trying to download a large file. If you are trying to download it from dropbox.com, please note that it´s not possible to download an entire folder that´s over 1 GB.

 

If the folder is in your account you can use the Dropbox desktop application to download the file to your computer automatically. For more information ckeck out this Help Center article:

 

www.dropbox.com/help/49

 

Hope this helps! Let us know if your download was successful.

 

Thanks,

 

Vivian

  • JudiEvans's avatar
    JudiEvans
    Explorer | Level 4
    8 years ago

    Hi,

    I've got the same problem, a 622MB .numbers file, shared with two others.

     

    We've been using it for many months, downloading it regularly with no problem. But now it won't download and I get msg "330.4MB of 621.2MB - cannot parse respo..."

     

    Can you help?

    Thanks,

    Judi

      • Petr_Falek's avatar
        Petr_Falek
        Helpful | Level 6
        8 years ago

        For Mark

        Still the same problem. Described above. Problem downloading larger files. It manifests about 10 days, various files larger than 315 megabytes, different browsers, different systems of Windows, various antivirus programs ... error in Dropbox. Work professionally! Please solve the problem. Thank you. PF

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