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Forum Discussion

Caricart8's avatar
Caricart8
Explorer | Level 3
6 months ago

Photo not showing up. It says the file is damaged.

I have a lot of photos from jun 8 not showing up

Error Messages
Preview
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    Caricart8 wrote:
    I have a lot of photos from jun 8 not showing up

    You need to provide more information before anyone will know how to help you. Not showing up where? On the Dropbox website, your computer, a mobile device, etc.? Are you getting an error message? Where are you expecting to see them and where did they come from. Please be specific.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey Caricart8, let's jump right into this! 

         

        Have you tried previewing your content using a different browser, by any chance? 

         

        Do you remember which platform you used when uploading your content? 

         

        Let me know more, and we'll take it from there!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Caricart8, just a heads up that your screenshot wasn't attached, in case you tried to send it over. 

       

      Also, if you download the file locally, and try to open it from there do you see any similar messages, or does it preview? 

      • Caricart8's avatar
        Caricart8
        Explorer | Level 3
        6 months ago
        I can’t send you a screenshot it won’t let me

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