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Caricart8's avatar
Caricart8
Explorer | Level 3
6 months ago

Photo not showing up. It says the file is damaged.

I have a lot of photos from jun 8 not showing up
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
Caricart8 wrote:
I have a lot of photos from jun 8 not showing up

You need to provide more information before anyone will know how to help you. Not showing up where? On the Dropbox website, your computer, a mobile device, etc.? Are you getting an error message? Where are you expecting to see them and where did they come from. Please be specific.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Caricart8, just a heads up that your screenshot wasn't attached, in case you tried to send it over. 

 

Also, if you download the file locally, and try to open it from there do you see any similar messages, or does it preview? 

  • Caricart8's avatar
    Caricart8
    Explorer | Level 3
    6 months ago
    I can’t send you a screenshot it won’t let me
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      If the downloaded file is damaged too, then most likely it has been uploaded that way Caricart8.

       

      Are these files part of your account, or do you access them through a shared link?

      • Caricart8's avatar
        Caricart8
        Explorer | Level 3
        6 months ago
        Part of my account
  • Good joe's avatar
    Good joe
    Explorer | Level 3
    6 months ago
    I tried to save it as a pdf and png but it said that the file was damaged. And when I download it doesn’t show anything

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