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yd19's avatar
yd19
Explorer | Level 3
2 years ago

Photos uploaded do not show up in the Photos tab

Hi there. I uploaded a bunch of photos and videos when i was on the main Dropbox home page on Windows. 

I wanted them to show under the 'photos' tab, but they are all showing as files on the main home page.

Please can you help to explain what am i doing wrong?

And what is the correct way to upload photos manually from my computer - so that they should show within the timeline on the photos tab.

Thanks!

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  • Hannah's avatar
    Hannah
    2 years ago

    I'm afraid they cannot only appear in the photos tab, yd19.

     

    Since they are uploaded in your account, they'll appear in the All files page online and the Files tab in the app.

     

    You could create a folder, though, to move them into, if you want.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey yd19, thanks for bringing this to our attention.

     

    Generally, the photos tab will show all the image and video files uploaded in your account, no matter their location or way you upload them.

     

    That being said, the photos tab excludes:

     

    1) .png files

    2) photos smaller than 15 KB in size

     

    Could this be the case here?

     

    Let me know!

    • yd19's avatar
      yd19
      Explorer | Level 3
      2 years ago

      Hi. So i checked and all the photos are .jpg files and they are minimum 3gb

      Please advise what should i try next?

      Thanks!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update, yd19.

         

        Just to clarify, are you not seeing them in the photos tab online or in the photos tab on your Dropbox mobile app?

  • cisco_sanj's avatar
    cisco_sanj
    Explorer | Level 3
    2 years ago

    Hi,

     

    I have noticed that not all uploaded photos are being shown under 'Photos' when I log into dropbox via a browser. The missing photos appear to be random and they are all .jpg files. (I see no correlation with file size etc.) The .jpg files are present if I look for them in the relevant folder. If i use the dropbox app on my iphone or ipad then they appear under 'photos' as expected. The issue only seems to be when i access dropbox via a browser.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey cisco_sanj, I merged your post under this thread since it echoed the OP here.


      Could you have a look and let us know if you have any follow up questions?

      • cisco_sanj's avatar
        cisco_sanj
        Explorer | Level 3
        2 years ago

        Hi,

         

        This does not answer my question as the photos are showing as files under their appropriate folder but are not showing in PHOTOs. If I go to an IPAD or IPhone then i can see them under PHOTOs (and the files are obviously in their folders.)

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