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Forum Discussion

Caricart8's avatar
Caricart8
Explorer | Level 3
4 months ago

Photo not showing up. It says the file is damaged.

I have a lot of photos from jun 8 not showing up
Error Messages
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Caricart8, just a heads up that your screenshot wasn't attached, in case you tried to send it over. 

 

Also, if you download the file locally, and try to open it from there do you see any similar messages, or does it preview? 

Caricart8's avatar
Caricart8
Explorer | Level 3
4 months ago
I can’t send you a screenshot it won’t let me
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    If the downloaded file is damaged too, then most likely it has been uploaded that way Caricart8.

     

    Are these files part of your account, or do you access them through a shared link?

    • Caricart8's avatar
      Caricart8
      Explorer | Level 3
      4 months ago
      Part of my account
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Caricart8, if you’re accessing our forum via a mobile device, it may not be possible to upload the screenshot here indeed. 

         

        Can you try to do it via a computer instead? Here’s the button you’ll need to click on to attach it here: 

         

         

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