You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Caricart8's avatar
Caricart8
Explorer | Level 3
4 months ago

Photo not showing up. It says the file is damaged.

I have a lot of photos from jun 8 not showing up
Error Messages
Preview
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Caricart8 wrote:
I have a lot of photos from jun 8 not showing up

You need to provide more information before anyone will know how to help you. Not showing up where? On the Dropbox website, your computer, a mobile device, etc.? Are you getting an error message? Where are you expecting to see them and where did they come from. Please be specific.

Caricart8's avatar
Caricart8
Explorer | Level 3
4 months ago
It says it’s not previewing the file
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey Caricart8, let's jump right into this! 

     

    Have you tried previewing your content using a different browser, by any chance? 

     

    Do you remember which platform you used when uploading your content? 

     

    Let me know more, and we'll take it from there!

    • Caricart8's avatar
      Caricart8
      Explorer | Level 3
      4 months ago
      Yes
    • Caricart8's avatar
      Caricart8
      Explorer | Level 3
      4 months ago
      I tried chrome and firefox
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey Caricart8, and how did you initially upload your files? 

         

        Would you mind sending over a screenshot of the error message you get, please? Which file types do you try to open? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!