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Caricart8's avatar
Caricart8
Explorer | Level 3
6 months ago

Photo not showing up. It says the file is damaged.

I have a lot of photos from jun 8 not showing up
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
Caricart8 wrote:
I have a lot of photos from jun 8 not showing up

You need to provide more information before anyone will know how to help you. Not showing up where? On the Dropbox website, your computer, a mobile device, etc.? Are you getting an error message? Where are you expecting to see them and where did they come from. Please be specific.

Caricart8's avatar
Caricart8
Explorer | Level 3
6 months ago
It says it’s not previewing the file
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Caricart8, let's jump right into this! 

     

    Have you tried previewing your content using a different browser, by any chance? 

     

    Do you remember which platform you used when uploading your content? 

     

    Let me know more, and we'll take it from there!

    • Caricart8's avatar
      Caricart8
      Explorer | Level 3
      6 months ago
      Yes
    • Caricart8's avatar
      Caricart8
      Explorer | Level 3
      6 months ago
      I tried chrome and firefox
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey Caricart8, and how did you initially upload your files? 

         

        Would you mind sending over a screenshot of the error message you get, please? Which file types do you try to open? 

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