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Forum Discussion

Caricart8's avatar
Caricart8
Explorer | Level 3
6 months ago

Photo not showing up. It says the file is damaged.

I have a lot of photos from jun 8 not showing up
Error Messages
Preview
Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 months ago
Caricart8 wrote:
I have a lot of photos from jun 8 not showing up

You need to provide more information before anyone will know how to help you. Not showing up where? On the Dropbox website, your computer, a mobile device, etc.? Are you getting an error message? Where are you expecting to see them and where did they come from. Please be specific.

  • Caricart8's avatar
    Caricart8
    Explorer | Level 3
    6 months ago
    It says it’s not previewing the file
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Caricart8, let's jump right into this! 

       

      Have you tried previewing your content using a different browser, by any chance? 

       

      Do you remember which platform you used when uploading your content? 

       

      Let me know more, and we'll take it from there!

      • Caricart8's avatar
        Caricart8
        Explorer | Level 3
        6 months ago
        Yes
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Caricart8, just a heads up that your screenshot wasn't attached, in case you tried to send it over. 

     

    Also, if you download the file locally, and try to open it from there do you see any similar messages, or does it preview? 

    • Caricart8's avatar
      Caricart8
      Explorer | Level 3
      6 months ago
      I can’t send you a screenshot it won’t let me
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        If the downloaded file is damaged too, then most likely it has been uploaded that way Caricart8.

         

        Are these files part of your account, or do you access them through a shared link?

    • Good joe's avatar
      Good joe
      Explorer | Level 3
      6 months ago
      I tried to save it as a pdf and png but it said that the file was damaged. And when I download it doesn’t show anything
  • Caricart8's avatar
    Caricart8
    Explorer | Level 3
    5 months ago
    I know
  • Caricart8's avatar
    Caricart8
    Explorer | Level 3
    5 months ago
    I got an error message preview not showing
  • Caricart8's avatar
    Caricart8
    Explorer | Level 3
    5 months ago
    It said file was damaged
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hi Caricart8, it sounds like the file wasn't successfully uploaded to Dropbox originally, which is why you're not seeing the preview on the site, and also get an error message when viewing the downloaded copy.

      • Caricart8's avatar
        Caricart8
        Explorer | Level 3
        5 months ago
        It was downloaded the file just got damaged

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