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Abby8's avatar
Abby8
Explorer | Level 4
2 years ago

Old shared link won't work, it's marked as suspicious.

Dropbox claims they think there is something suspicious about this old folder.  I'm just trying to make sure the link still works, to send it on to a dear cousin who is dying.  How do I get Dropbox to clear this up?  I tried contact, the chatbot, etc.  I can't see anything on their list of possible offenses that would make any sense.  Thank you to anyone who can help this computer ignoramus.  I never used to have such a problem with this photo folder.  

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Abby8, sorry to hear you're having issues with this.


    Can you please send us a screenshot of the exact error you're getting so that we can have a look too?

     

    Thanks!

    • Abby8's avatar
      Abby8
      Explorer | Level 4
      2 years ago

      Hi Walter, I don't know how to do a screenshot.  Could you tell me?  Alternatively, I'll try to find the message and just copy and type it into here.  

       

      Maybe I should add that I then tried another Dropbox folder of mine, and got the same refusal.  All these links are some years old, if that helps explain anything.  

       

      Thanks, Abby

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        Are these Dropbox links you are using Abby8 ? That means they are probably not in your Dropbox folder as you are viewing them on a public website. 

         

        If they are in yours you can see them at www.dropbox.com/home

    • Abby8's avatar
      Abby8
      Explorer | Level 4
      2 years ago

      Hi Walter, I don't know how to do a "screenshot," but I got bright and made a copy of the message--here it is:

       

      We blocked this link to be safe

      We noticed something suspicious - like a lot of downloads in a day. Ask the owner to create a new link. Learn more
       

      Back to files  

       

      This doesn't make much sense to me--I can't imagine why there would be lots of downloads; I haven't shared it with anyone for awhile, and I hardly doubt this is the sort of material someone would want to steal (it is just photos from my time in Peace Corps in the 1960s).  Here is the link I'm trying to access:  

       

      [link removed]

       

      Just BTW, I AM the owner!  Please help!  (I fear the problem extends to other folders--I tried another one and got the same message.)

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Abby.

         

        You might own the content of the link, if you purchased access to the files, for example, but in Dropbox terms, the owner is the person who uploads the files to their account.

         

        Were you the one that initially uploaded the photos to your account and created the link?

         

        Or was the link sent to you by someone else? 

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