You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MeriSu's avatar
MeriSu
New member | Level 2
6 months ago

My shared folder locally doesn't have a green check mark. Why?

Good morning,

 

I'm havind problems with one of my shared dropbox folders.

I do not get the normal green check mark on any of the files and folders within the shared folder that is giving a problem.

With other shared folders I do not have this problem.

Also when I'm working in the folder that is giving me problems, I frequently have prblems openin the files and my dropbox stops working.

THis problem only happens with this folder, so it is not related to any general problem with my PC.

I tried removing myself from the folder and then having myself added again, but this did not resolve the problem.

Attach I send to pictures. One from the folder that is giving me problems and one from another dropbox folder that is working fine.

 

Can someone please help me?

  • Hey MeriSu, welcome to our Community! 

     

    It seems that some files/folders are online-only instead of available offline. 

     

    Have you tried changing their status using the steps mentioned here

     

    Give it a go, and let me know how it goes! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey MeriSu, welcome to our Community! 

     

    It seems that some files/folders are online-only instead of available offline. 

     

    Have you tried changing their status using the steps mentioned here

     

    Give it a go, and let me know how it goes! 

    • MeriSu's avatar
      MeriSu
      New member | Level 2

      Hey Megan,

       

      Thank you so much. I did what you recommended and it seems to have worked. I have the green check mark now an all my files and folders, and hopefully my Dropbox folder will work normally again.

      Thank you so much for your help.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        No problem at all MeriSu!

         

        If you need anything else, give me a shout! ðŸ˜Ž

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!