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Josh2's avatar
Josh2
New member | Level 2
8 years ago

My email attachments are opening with dropbox

Hi everyone, first time poster. Thanks for having me.
Ive just got a new phone, samsung galaxy S8+ and I've got my dropbox working fine expect that when I open any pdf file in my email (blue mail app) it is opening with dropbox "view", it then will only let me add to dropbox and nothing else. When I do add it to dropbox they all have the same file name "view" and it keeps wanting me to replace the already existing view file therefore I need to add and change every file name once in dropbox, pain!
Is this a common thing? How do I get my phone to use adobe instead of dropbox?

Thanks for taking the time to read,
Josh
  • Rich's avatar
    Rich
    7 years ago
    As mentioned above, the solution is to look at the settings related to your mail app or your device's operating system. Dropbox has no control over email attachments or how they're opened. It's either your mail app or the operating system that's sending attachments to the Dropbox app. Dropbox has no settings that control this.

    If you're unable to find the correct setting within your device, you'll need to reach out to Lenovo.
  • Zed's avatar
    Zed
    Icon for Dropbox Staff rankDropbox Staff

    Hey Josh2,


    Welcome to the Dropbox Community!

     

    Earlier today I came across another issue with the specific mail app and Dropbox , you can read here.

     

    Also it sounds that this issue you're is related to the mail app and default settings of your device and not the Dropbox app. In that case I'd also suggest reaching out to Samsung about this.

     

    We're here for any other questions you may have.

     

    Thanks!

    • Amriks's avatar
      Amriks
      New member | Level 2
      It's happening with my Lenovo K5. Need a solution.
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        As mentioned above, the solution is to look at the settings related to your mail app or your device's operating system. Dropbox has no control over email attachments or how they're opened. It's either your mail app or the operating system that's sending attachments to the Dropbox app. Dropbox has no settings that control this.

        If you're unable to find the correct setting within your device, you'll need to reach out to Lenovo.
    • Goku620's avatar
      Goku620
      New member | Level 2
      Just go to your app settings. Go to Dropbox and clear it as the default app for anything.
      Next time you open a PDF it will ask you which app you want to use to open it.
  • askquek's avatar
    askquek
    New member | Level 2

    Hi, I am a newbie...

     

    I do have the same problem with Josh2 and have tried the suggestion provided by other users but the problem still persist.

     

    Anyone able to help?

     

    Thanks in advance.

     

    Regards,

     

    Anson Quek

    Singapore

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