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JefW's avatar
JefW
Collaborator | Level 9
6 years ago

Mac osx - strange extra files appearing when downloading files directly.

Just had a strange issue with some files that I directly downloaded from our DB folders. On the website, I went to one of my shared folders from another team member, and clicked on 2 files (illustra...
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Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey there JefW,
 
Can you try downloading some files from your account that are not currently shared with any other user and let me know if you see the same additional files in the .zip?
 
If so, can you try perhaps downloading from another browser as well as trying an incognito/private window? Also, please try clearing your browser’s cache to see if that results in a change in the behaviour.
 
Let me know what you find - Thanks!
  • JefW's avatar
    JefW
    Collaborator | Level 9
    6 years ago

    Thanks Daphne, 
    Opened up a new browser (Firefox - initial browser was Chrome), and yes same exact issue. 
    Downloading files from my one user (not shared) also produced the same results.
    There was no need to clear browser cache on firefox since it was the first time I've ever visited DB on that browser.
    Incognito window produced the same results as well (using different files too).
    Thoughts?


    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey there JefW,
       
      So after looking into this in a bit more depth on my side, the "__MACOSX” folder contains the metadata of the files and is a “hidden folder”. This folder won’t be seen on OS X 10.13 or higher but for other operating systems you will see this hidden folder when unzipping.
       
      I’d suggest for anymore specific info about this that it might be better to either do a quick web search or contact Apple Support perhaps, as this is an OS related behaviour rather than specifically with Dropbox they should have a better understanding.
       
      I hope this points you in the right direction - Thanks!
      • JefW's avatar
        JefW
        Collaborator | Level 9
        6 years ago

        Thank you for your time Daphne.
        With respect though, I don't think this is all entirely accurate, in that I've always downloaded files directly to my system, and while I can't recall the exact date of the last time I did this, I know it would have been within the last month or so - which means it was working just a little while ago with my current OSX 10.11.6. So this tells me that it's something that Dropbox must have changed in how they zip the files. 
        This will just be a frustrating glitch I guess from now on (until I can upgrade my system at some point.) 

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