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AS75's avatar
AS75
Explorer | Level 4
2 years ago

Long PDFs not viewing properly

Whether on Firefox, Chrome, Safari, and making sure not to include any extensions or plug-ins, I’ve also tried to open the PDF in a New Private Window, and clearing the cache, and disabling all plug-...
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  • Megan's avatar
    Megan
    2 years ago

    Hi AS75, since this looks to be closely related to the size of the PDF, I'll forward your feedback to the appropriate areas so we can improve how this works.

     

    Have a lovely weekend ahead,enjoy!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi AS75, thanks for bringing this to our attention.

 

Since the file appears to be incredibly large, this is most likely why it's unreadable on the site, since it has to shrink the file preview for it to be viewable.

 

If you have them download the PDF directly from the shared link, they'll be able to preview it normally in their own PDF viewer.

 

If you have any further queries, feel free to message back.

AS75's avatar
AS75
Explorer | Level 4
2 years ago

Hello Jay, what do you mean by incredibly large, the file is only 13Megapixels. As far as I know, Dropbox can handle up to 50Mp, right? thx

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