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Roberto30's avatar
Roberto30
New member | Level 2
6 years ago

I'm getting an error when I sign in from the mobile app that my email isn't valid

I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuc...
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  • Lusil's avatar
    Lusil
    6 years ago
    Hi there Roberto30, 
     
    As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
    If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick? 
     
    Let me know how it goes!
Roberto30's avatar
Roberto30
New member | Level 2

Thanks for the help.

I confirm the email address. I accessed from my tablet and checked it again.As far as reinstalling the app, this doesn't seem easy.This app is preinstalled and the choices you have when trying to uninstall are "forced stop" and "deactivate" I performed those 2 actions then re-activate. I'm still stuck as before. Thanks again

 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Thanks for your swift reply, Roberto30. 
 
I’ve sent you a ticket to the email address associated with your Community profile so that we can have a better look into this using our internal tools. Please check your inbox for my latest message. 
 
Cheers!
  • Sean344's avatar
    Sean344
    Explorer | Level 3
    6 years ago
    I’m also having the same issue on my kindle, was working ok, did an update last week and now it say please enter a valid email address, I know the address is valid as its the one I logged in with on here and on my phone
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hi there Sean344, sorry to hear that you’re also having this experience. 
       
      I’ve sent you an email at the email address connected to your Community account, so when you have the chance, please check your inbox and we’ll take it from there. 
       
      Thanks in advance!
      • MandM's avatar
        MandM
        New member | Level 2
        6 years ago

        I also cannot use the app on my Android 4.4 tablet anymore. It was working fine a month or two ago, but now it's asking me to log in, and says "please enter a valid email address." I hadn't updated the app because it was working, so why mess with it? I've since updated it, then uninstalled and reinstalled multiple times, but it still asks for a valid email address. I can log in using the browser on the tablet, but that is so cumbersome with many more steps and time required, not the quick access to my files or integration with other apps that I've had. What changed? An I going to be forced to Onedrive?

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