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Roberto30's avatar
Roberto30
New member | Level 2
6 years ago

I'm getting an error when I sign in from the mobile app that my email isn't valid

I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuc...
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  • Lusil's avatar
    Lusil
    6 years ago
    Hi there Roberto30, 
     
    As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
    If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick? 
     
    Let me know how it goes!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi there Roberto30, 
 
As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick? 
 
Let me know how it goes!

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