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Forum Discussion
I hear a crackling sound when I play back my audio/video files on iPhone
When I play back videos or audio files on iPhone I hear annoying crackle sound. How do I stop this from happening
- Nancy
Dropbox Staff
Hey Ebensmatik, and welcome to our Community!
Is this something that started happening lately and for all your video/audio files?
What if you download/export a file to your iPhone? Does the crackling sound stop then?
Let me know.
It happens when playin from the Dropbox only. Downloads are fine.
- Hannah
Hey Ebensmatik, I just tested this on my end, but I can't replicate the issue.
Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps?
