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Ebensmatik's avatar
Ebensmatik
Explorer | Level 3
7 months ago

I hear a crackling sound when I play back my audio/video files on iPhone

When I play back videos or audio files on iPhone I hear annoying crackle sound. How do I stop this from happening

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey Ebensmatik, and welcome to our Community!

     

    Is this something that started happening lately and for all your video/audio files? 

     

    What if you download/export a file to your iPhone? Does the crackling sound stop then? 

     

    Let me know.

    • Ebensmatik's avatar
      Ebensmatik
      Explorer | Level 3
      7 months ago

      It happens when playin from the Dropbox only. Downloads are fine.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey Ebensmatik, I just tested this on my end, but I can't replicate the issue.

         

        Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

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