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Forum Discussion
How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS
I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
The incredibly annoying thing is, I have both Dropbox Personal (Plus) and Dropbox Teams.
The issue is present ONLY for my Teams Dropbox files, NOT for my Personal Dropbox.
Surely there is a fix that can be copied from Personal Dropbox?!
I’m happy to see that I’m not the only one suffering from this (not exactly happy, but you know what I mean.)
I have Dropbox, the personal 2TB account, and it still doesn’t work for me- so it’s not a matter of personal or shared.
I chatted with a Dropbox employee via website chat support and the agent did give me some guidance. This didn’t end up working for me, but perhaps you guys could benefit from it:
1) Go into system preferences on a Mac
2) then “Extensions”
3) Finder Extensions > then uncheck everything but Dropbox.
4) Restart system and check the files.
Again, this didn’t solve my problem but maybe it would for you. Would be curious to hear if it does or doesn’t.
When I told the agent that jt didn’t work, they said they have another option, but I didn’t do it as I had files syncing. Once they’re done (which would now be day 11 of file syncing mind you,) I will check again.
If anyone tried, please post. Also, lastly, I would urge everyone to go on the desktop site and chat with agents and make sure they know this is an issue. They’re helpful. And once a solution works, please post here.
We’re all stunned at how messed up this is- but people in this thread, earlier on, did mention that sometime the updates worked for them and they were able to see thumbnails. We’re gunna have to keep trying!
I have Dropbox, the personal 2TB account, and it still doesn’t work for me- so it’s not a matter of personal or shared.
I chatted with a Dropbox employee via website chat support and the agent did give me some guidance. This didn’t end up working for me, but perhaps you guys could benefit from it:
1) Go into system preferences on a Mac
2) then “Extensions”
3) Finder Extensions > then uncheck everything but Dropbox.
4) Restart system and check the files.
Again, this didn’t solve my problem but maybe it would for you. Would be curious to hear if it does or doesn’t.
When I told the agent that jt didn’t work, they said they have another option, but I didn’t do it as I had files syncing. Once they’re done (which would now be day 11 of file syncing mind you,) I will check again.
If anyone tried, please post. Also, lastly, I would urge everyone to go on the desktop site and chat with agents and make sure they know this is an issue. They’re helpful. And once a solution works, please post here.
We’re all stunned at how messed up this is- but people in this thread, earlier on, did mention that sometime the updates worked for them and they were able to see thumbnails. We’re gunna have to keep trying!
- Sam, it’s been ONE FULL YEAR since this was reported! Soon, yeah right. It’s obvious your position as Community Manger is simply to make excuses and string us along. Enough! Please elevate this complaint. Transfer this case up to a more senior level. We are all fed up and tired of a year’s worth of “we’re working on it.” We need to do our work and we’d all be fired if all we had for our clients—for a year—was endless excuses.
- Sam DBX
Community Manager
Hi everyone,
We're aware it's been some time since this issue was reported: previews not working properly in Finder when in online-only, specifically in Team accounts. However, we want to assure you that our engineering team is actively investigating this.
We'll keep you posted here once we have more meaningful updates or a fix ready. And we'll keep pushing for updates on our end, too.
We appreciate your patience so far,
Sam
hi sam,
any updates about the issue?
thanks!
That’s an interesting one considering in my system settings Dropbox doesn’t come up as HAVING an extension… under security settings > extensions > finder.
However if I go to > added extensions instead, Dropbox Transfer comes up (but that’s it) and is ticked (the only other ones on are Adobe creative cloud which are legit and I cannot live without).
A Dropbox community search tells me finder extensions are being retired by Dropbox (they again blame Apple in their response to the person’s question about it). So it’s entertaining that they are blaming extensions now.Add me to this thread of frustrated people!! Grateful to everyone who has continually followed up here, I am on Sonoma 14.1 and Dropbox 191.4.4995 - brand new Macbook and I thought I was going insane.
Same problems here. Sonoma 14.3.1 (23D60), Dropbox: 192.4.4605. New Installation, restart of Dropbox and Finder several times. Online-Preview PSD Files works fine. PDFs and JPGs not. Very annoying for professional use and a lot of money that we spend on a business subscription. I hope there will be a solution soon.
Would be great if this will be fixed soon! It is a key feature issue for me as a photographer! and apparently for a lot of others!
So this notification popped up in my dropbox today, I'm cautiously optimistic but also slightly terrified as the linked help article seems to indicate all our links will break and it seems like a huge change... I can get on board with that if it fixes the image preview issue, which I desperately hope for, but am skeptical after so long.
The linked article was:
https://help.dropbox.com/plans/upcoming-business-team-changes#moreorgI wonder if this is the same update that happened for me on April 28.
If so, it didn't change anything about the thumbnails, but did manage to break all my automations in Zapier because Zapier can no longer connect to my Teams folders. 🙄
Hours of re-doing zaps, and going back and forth with Zapier and Dropbox support about it. But that's a separate issue!
