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Forum Discussion

jessifishman's avatar
jessifishman
Explorer | Level 4
3 years ago

Files online but not in Windows explorer

I have seen that this was an issue in the past, but the solutions are now out of date, so I am hoping someone can help me with this. Sometimes files that I know are in Dropbox, and that appear in D...
Desktop
Download
Folders
Searching
Sync
Trish S.2's avatar
Trish S.2
Explorer | Level 4
3 years ago

I too have Web Dropbox folder with many sub-folders and files ... but none of these folders/files appear in my Desktop Dropbox Folder in Internet Explorer

On Desktop, I've used search function in IE to attempt to find these items ... but search returns nothing

 

How do I move my Web folder/files to another location in Web Dropbox

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi jessifishman & Trish S.2, how are you today? 

    I'd be more than grateful if you could attach some screenshots here in your next reply.

    Can you search for an example file on the web and show me the results you get, versus what you see when you search for the same file on the desktop app? 

    Thank you both for this!
    • Trish S.2's avatar
      Trish S.2
      Explorer | Level 4
      3 years ago

      Megan - 

      Screenshots From my Dropbox on Desktop vs. Web.  Note on Web there is a Folder named 4-TS Resumes, not found in Desktop IE

      I want this Folder but not as 4-

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hey Trish S.2, sorry to jump in. 

        Have you checked the selective sync settings of your desktop app perhaps? There's a chance that this folder has been unchecked, so as to not sync locally on your device. 

        Let me know what you find!

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