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Forum Discussion

indkal's avatar
indkal
Helpful | Level 5
3 years ago

Vault in Windows File Explorer

I created Vault folder on dropbox.com. But it has been more than a week but I don't see Vault folder in Windows 10 File Explorer. Is there some setting necessary for the Vault folder to be visible on the Windows PC? I am using Windows 10.

Desktop
Dropbox Vault
Setting up the apps
  • indkal's avatar
    indkal
    3 years ago

    It seems to be working! There is an executable file Vault.dbx-vault that is appearing in the File Explorer which asks for the pin and then the Vault folder appears.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi indkal, happy Tuesday! 

     

    As a first thing, can you let me know your app's version, along with the syncing status, please? 

     

    Let me know, and we'll take it from there! 

    • cfrivera1's avatar
      cfrivera1
      Explorer | Level 4
      3 years ago

      I am having the EXACT same issue!!  I can see the "Vault" folder on my online account at (www.dropbox.com) but the folder is nowhere to be found in DropBox within Windows File Explorer on my Windows 10 desktop/laptop!  The folder is also NOT visible under Finder in MacOS.  I can see a file "Vault.dbx-vault" both on Finder and Windows File Explorer, but no folder.  I've added sub folders to the "Vault folder" online hoping that would somehow make a difference, but still...there is NO "Vault" folder visible under my DropBox folder in File Explorer or Finder

       

      I am able to see it fine on the iOS app. 

       

      My DropBox app version is 149.3.4526 and syncing status is "up to date" (Windows).  On my MacOS, the app version is 147.3.4765 and up to date as well.

      • cfrivera1's avatar
        cfrivera1
        Explorer | Level 4
        3 years ago

        By the way, I am a DropBox Plus subscriber, so the feature should be available...

    • indkal's avatar
      indkal
      Helpful | Level 5
      3 years ago

      My app version is 148.4.4519 and the sync status is Up to date. I now notice the Vault folder in File Explorer. I opened and transferred a file and then locked it. But now the Vault folder has disappeared from the File Explorer. Is Vault folder in beta?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey everyone, happy Monday! 

         

        First of all, cfrivera1, it looks like you're using the beta version of the app on your end, which could be causing this. Can you access your account settings on the Dropbox website and turn Early releases off?

         

        Then all you have to do is to reinstall the app anew. 

         

        Rich it should indeed be able to sync the Dropbox Vault folder on the device. Very interesting behavior there. Do you have the latest version installed? 

         

        And indkal, you mean when you access the Dropbox folder you don't see it at all? 

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