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anuragrb's avatar
anuragrb
New member | Level 2
2 years ago

Extremely slow downloads and views

I have an extremely fast gigabit connection, and can download from most websites at near about 100MB/s. However, when I try to download folders from Dropbox, it barely downloads at 1 MB/s if I'm luck...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Gene Wayne, thanks for letting us know about this.

 

If you quit the Dropbox app and then relaunch it, do you see any difference in behavior?

Gene Wayne's avatar
Gene Wayne
Explorer | Level 3
2 years ago

Hi Hannah !
Restarted, nothing has changed. This has been for a long time, It didn't bother me before, but now I work with large video files and it is very unpleasant. Dropbox Transfer and Dropbox Web also upload 20-25 megabits per second, but Dropbox Replay, Frame.IO,  MEGA upload almost 100 megabits.

Recently, I had to use another service (MASV) to transfer the file faster, screenshot below.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Gene Wayne, it's interesting that you notice this behavior on both the app, and the website. 

     

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    If so, could you temporarily disable any antivirus or firewalls you may have running on your computer and try again?

    • Gene Wayne's avatar
      Gene Wayne
      Explorer | Level 3
      2 years ago

      Hi Megan !
      No, I don't use any of the above. I checked on a second computer, one 20gb video file upload is not faster than 30 megabits per second. But uploading to Dropbox Replay or MASV is much faster. Maybe it has to do with different technology of upload?
      But the download speed is good

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Gene Wayne, and just to clarify, you've noticed these slow uploads mainly with the app, or the website too? 

         

        Have you tried using a different network -if possible- just to track the behavior there? 

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