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Forum Discussion
Nosbags
5 years agoHelpful | Level 6
err_connection_refused
Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninsta...
- 5 years ago
It works, thank you! I just deleted the host file and it started working.
- Press Windows Key + R.
- Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
- Delete hosts file .
Nosbags
Helpful | Level 6
Hi Walter,
Posting this on my phone as I can’t connect through my desktop to post.
The desktop app version: 109.4.517 and that connects perfectly fine.
It’s my browsers that refuse to connect for an unknown reason and it’s through our LAN Ethernet cabling, no wifi. Internet works perfectly fine for every other website. Browsers I’ve used are Google Chrome and Microsoft Edge.
All working from a Windows 10 64 bit operating system
Posting this on my phone as I can’t connect through my desktop to post.
The desktop app version: 109.4.517 and that connects perfectly fine.
It’s my browsers that refuse to connect for an unknown reason and it’s through our LAN Ethernet cabling, no wifi. Internet works perfectly fine for every other website. Browsers I’ve used are Google Chrome and Microsoft Edge.
All working from a Windows 10 64 bit operating system
Jay
5 years agoDropbox Staff
Hi @Nosbags, it definitely sounds like the site is being blocked. There is a possibility that a VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.
The fact that you had to connect via a mobile device on a different network presumably (since you mentioned there's no WiFi) is the evidence for this.
Since you mentioned 'our LAN' are you on a work network? Have you checked with your IT admin on this matter?
- Nosbags5 years agoHelpful | Level 6Hi Jay,
I can connect using a different computer on the exact same network. My phone is connected to the same network using the wifi, and all connect just fine. Its purely isolated to my browsers/computer. No idea why especially when all other website traffic isn’t affected in anyway.
Have also made sure ether site isn’t blocked in the browser too.- Daphne5 years agoDropbox Staff
Could you please check if there are any pending updates for your browsers, @Nosbags?
If they are fully updated, I can suggest reinstalling the browser or restoring the browser to it's default settings to see if that helps.
Should the issue persist after trying the above, please let me know which versions of the browsers you have installed.
- captainbianco5 years agoNew member | Level 2I'm having the same issue and "reinstall the browser" is such a lazy answer. The likelihood that somehow all of the browsers on my computer need to be reinstalled just defies logic.
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