Forum Discussion

Explorer | Level 4

2 years ago

Embed video code. video not playing on iPhone (Safari, Chrome)

Hi, Dropboxcommunity! I have the following problem: I embed the code on the website to play the video: <video width='100%' autoplay='true' playsinline='' loop='true' muted='true\'> <source src...

Dropbox Staff

2 years ago

Hey yarkinzhan, sorry to hear about this.

Can you please let us know if this persists after clearing the browser's cache or on a private/incognito window?

If it does, you could try requesting the desktop version of the site as well.

Keep us posted anyhow!

yarkinzhan
Explorer | Level 4
2 years ago
Hey @Walter!
Thank you for your reply.
Of course, we cleared cookies and caches, use the private mode too and tried it on various apple devices.
Video does not play in chrome and safari mobile browsers.
But as I said earlier, the desktop version and mobile browsers on Android are no problem.

What can I do in this situation?
- Megan
  Dropbox Staff
  2 years ago
  Hi yarkinzhan, can you check if you can preview the Dropbox link dl=0, using an iOS browser on your end without an issue?
  
  If not, feel free to send me a screenshot of what you see on your end, in order for me to have a visual too.
  - yarkinzhan
    Explorer | Level 4
    2 years ago
    Hey Megan Walter !
    
    Ok, let me show you the situation in more detail.
    I embed video code into the Readymag project (plan - studio, all options are activated)
    Video: mp.4 / 264 (2.7 Mb)
    Also tried .mov
    
    I tried 6 different versions of the code (see attachment), with all iterations - iPhone (Chrome / Safari) everything shows the PLAY icon (autoplay does not start) and after pressing PLAY the video does not play. (see attachment).
    
    Any ideas?
    Thanks in advance 🙏