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starlightof's avatar
starlightof
Explorer | Level 3
4 months ago

Dropbox is infinitely duplicating all the files in the folder

Video of the issue [removed shared link to prevent excess traffic]

 

This is solely a visual issue, the files themselves aren't actually created. As soon as I refresh the page, the files are gone, however it takes around 3-4 seconds of doing nothing or scrolling for them to start appearing again. It then goes on forever, making browsing the folder practically impossible.

 

I've tried disabling all extensions and also tried browsing on Chrome (I'm using Firefox as main browser), but the issue still remained there. Chrome was also a fresh install, so it's not cookies/cache.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting this on our forum, starlightof

     

    This is an interesting behavior indeed.

     

    When did you first notice this issue and is it only happening with the specific folder? Is it a folder you own or was it shared with you by another user via shared link? 

     

    Have you tested this via incognito window, too?

     

    Keep me in the loop for more info.

    • starlightof's avatar
      starlightof
      Explorer | Level 3

      I believe today was the first time ever, although I know that my colleagues had this exact issue before with this folder.

      The folder is not made by me, it is shared via a link by another user.

      I just tested incognito mode — same behavior happens.

      I've also checked other folders and it happens there as well. To be fair though — they're all in the same folder (by that I mean that we have a main folder which contains 3 other folders that I use). I don't have any other folders to test unfortunately, perhaps you could share one with me so I can check if that's a problem related to my exact folders, or if it's happening across the whole website.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        I’m afraid I can’t share any folders either, starlightof

         

        If you have a Dropbox account of your own, can you create a new folder perhaps, upload 2-3 files and then create a shared link for it? If you view this link via incognito mode, while NOT being signed into your Dropbox account, do you see the same thing?

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