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Desktop app stuck at "Connecting"... No firewall, proxy, etc...
We have been trying for days to connect through Dropbox. We have a client that insists on using this dodgy service, so we have no choice. If we connect through the web interface, we get nothign b...
- Let us follow-up in more depth via email, I understand that you've already explored some of the possible causes on your end!
That's the problem.
2 different ISPs at work. The regular managed connection is through Century Link. The "backup" one I mentioned is through Comcast, and it hasn't yet been managed in any way, I would know, since I am the local IT tech for the office, I would be the one setting it up for the corporate office, but right now, it is in its virgin state. And one of the Macs and the Win 7 machine are machines that I have recently re-imaged, so they don't have anything turned on at all. I also tried one at home, with the same results. I'm looking at a machine on the second, "backup" ISP with Windows Firewall turned off, and it just says "connecting", but won't connect.
Oh wait, it got me the login screen, and then just sat there spinning again. I eventually closed and reopend Dropbox, and I'm back to square one, just "Connecting", "Waiting to be linked to a Dropbox Account".
2 different ISPs at work. The regular managed connection is through Century Link. The "backup" one I mentioned is through Comcast, and it hasn't yet been managed in any way, I would know, since I am the local IT tech for the office, I would be the one setting it up for the corporate office, but right now, it is in its virgin state. And one of the Macs and the Win 7 machine are machines that I have recently re-imaged, so they don't have anything turned on at all. I also tried one at home, with the same results. I'm looking at a machine on the second, "backup" ISP with Windows Firewall turned off, and it just says "connecting", but won't connect.
Oh wait, it got me the login screen, and then just sat there spinning again. I eventually closed and reopend Dropbox, and I'm back to square one, just "Connecting", "Waiting to be linked to a Dropbox Account".
Jane
Dropbox Staff
Dropbox StaffLet us follow-up in more depth via email, I understand that you've already explored some of the possible causes on your end!
Sorry, but the only response I get when responding through your ticket system is that "for security reasons, I need to respond with the email attached to the account". I DON'T need to do that, as I can never get TO the login screen in the FIRST place. That account email is for our GM, and I am trying to solve this for him while he is out of town. There is no "security" if I can't even get to the point where I would log in.
Here is the rundown again:
Mac OS, 3 different computers.
Windows 2 different computers, 1 running Windows 10, 1 running Windows 7
3 different networks; Our standard metered network, our back-up failover network that has only recently been installed and has NOT been configured at all yet, and my home network
I have installed, uninstalled, tried Beta builds, downloaded the offline installer, and installed while logged in to the website.
Proxies are turned off, I have tried changing 'Auto Detect Proxy' to 'No Proxy' on both OSs.
I have had our network admin check the Firewall, and here is the most important part:
THE COMPUTER IS TRYING TO TALK TO DROPBOX.In other words, NOTHING is blocking communication. If I try another computer that previously was connected to Dropbox successfully, those people can connect, but NOTHING new. Those users are not able to stop working to download the files we need, and there is too much to download through the website. Dropbox support is no help because they act like all I'm having trouble doing is logging in, but I can't even get the login popup to come up, it just says "Connecting" and "Waiting to be linked to a Dropbox account".
- Oh, the ticket I have open is #7572970
I have noticed a new behavior that I previously hadn't:
On all 3 machines that I am currently trying to attach to ANY Dropbox account with, the Dropbox client is constantly launching/crashing/launching.
On Windows 10, you can see this behavior with Task Manager open. The icon for Dropbox cycles from Blue(Active) to gray(inactive)
On Windows 7, you can open the taskbar so that you see the Dropbox icon, it constantly shows up, then disappears, then shows up again.
On the Mac that I am attempting to connect with, it just keeps showing up and disappearing in the taskbar at the top.
3 machines, each on a different network, and each running a different OS., THis may be the issue, the app caonstantly is restarting, and is never able to actually complete a task. On the Windows 10 machine, the mouse pointer coupled with the spinning wheel shows up every few seconds until I kill Dropbox.
- Jane
