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Forum Discussion

David661's avatar
David661
Helpful | Level 6
9 months ago

Can't download a file when using Safari on Sonoma

Hello,   Since a few week I can't download a file, nothing happen when I click on download. But, I can download a folder! So when I need a file I have to download the entire folder witch is v...
Download
Web
  • David661's avatar
    David661
    9 months ago

    hello,

     

    It was the Antidote extension !

    Without it, it's working.

    Thank You.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi David661, thanks for contacting us!

 

Are you downloading a file from your own Dropbox account when logged in, or is this via a shared link?

 

This will help me to assist further!

  • David661's avatar
    David661
    Helpful | Level 6
    9 months ago

    My own dropbox.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Could you try switching browsers to see if this helps?

       

      Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

      • David661's avatar
        David661
        Helpful | Level 6
        9 months ago

        Yes working with chrome

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