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damonfakhri's avatar
damonfakhri
Explorer | Level 4
7 years ago

Canon RAW (CR2) files appear darker; jpegs ok when uploaded

Hi all, I just uploaded RAW and jpeg versions of some photos to dropbox. The jpegs appear as normal, but the RAW data photos are showing as darker. Once downloaded from dropbox again, they appear as normal, however. I've never had this problem before. Can anyone suggest what may be happening? Thanks a lot in advance. Damon

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  • Lusil's avatar
    Lusil
    7 years ago
    Hey damonfakhri, thanks for your response on the matter & thanks for the screenshots!
     
    I can clearly see what you meant, & I’d happily investigate this technical issue in more depth with you via email. If you agree to continue this discussion through our Official Support Channel as well, I’ll make sure to get in touch with you from my end. Once you confirm, I’ll write to you as soon as possible. 
     
    Thanks again for posting on the Dropbox Community & I'm looking forward to your next message here!
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey damonfakhri, thanks for posting on the Community & welcome aboard! 
     
    In relation to your question, I’m going to go ahead and refer back to this thread (although it isn’t a direct answer to what you are looking for) where Ed mentioned that:
     
    Dropbox won't convert your files - you may be looking at their previews on web but if you upload a raw file, it will remain raw as a file. Try using the desktop app - http://www.dropbox.com/downloading
     
    If you feel though that what you’re experiencing has been troubling you in any way, I’d happily follow-up on it with you. Could you confirm if this issue only occurs on the website or when you sync your files across your devices? Also, could you provide me with a screenshot so that I can have a better understanding of the behavior (omitting personal info)? 
     
    Thanks in advance & I look forward to hearing back from you! Have a great day in the mean time! 
    • damonfakhri's avatar
      damonfakhri
      Explorer | Level 4
      7 years ago

      Hi Lusil, thanks very much for the reply!

      I already have dropbox installed on my desktop.

      Here is a screenshot of the issue I'm having.

      If you can help in any way, I'd very much appreciate it.

       

      Kind regards,

      Damon

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey damonfakhri, thanks for your response on the matter & thanks for the screenshots!
         
        I can clearly see what you meant, & I’d happily investigate this technical issue in more depth with you via email. If you agree to continue this discussion through our Official Support Channel as well, I’ll make sure to get in touch with you from my end. Once you confirm, I’ll write to you as soon as possible. 
         
        Thanks again for posting on the Dropbox Community & I'm looking forward to your next message here!
  • mellenvisuals's avatar
    mellenvisuals
    New member | Level 2
    7 years ago

    Hello!

     

    RAW files can appear darker, but they are the files you can work with the most, so once you import them to Lightroom, Photoshop etc. and edit them they will be much higher quality, even though at first glance they appear darker when unedited compared to JPG. I'd recomend editing the RAW files. 

  • gemmacarey's avatar
    gemmacarey
    New member | Level 2
    7 years ago

    Hi Damon - did you get a solution to this? I am having the same trouble and it's really frustrating as I'm uploading hundreds of images and need my client to see the true raw files without having to download them! 

    • mellenvisuals's avatar
      mellenvisuals
      New member | Level 2
      7 years ago

      Hello,

      Your client won't be able to see the RAW files without the right application ie. Lightroom/Photoshop. You may have to let them know that these are RAW and unedited, if you're only showing them for selection purposes? 

       

      [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]

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