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Forum Discussion
Can see folders but not files: This file cannot be previewed because you are offline
- I have tried opening in Incognito.
- I have downloaded the app and can see the files there
- On a browser which is how I want to work - I cannot see the files suddenly
- I have permission to view (not edit)
- Another person who has permission cannot also but one who has permission can see the files
- This only started happening this week
- Screenshots at folder level with error and file level are available but can't see a way to attach
- I am a coder of websites so get me to try things as technical
- I don't want to edit files or add to the folder - just view the files - which I cannot
- Walter
Dropbox Staff
Hey magleahy, sorry to hear you're having issues with this.
Did you try clearing your browser's cache or another browser?
Can you please send us a screenshot of the exact error you're getting so that we can have a look too?
You should be able to attach one through the camera icon (insert photo option) within your reply box.
Thanks!
Thanks Walter. I don't think the cache would come into play if I tried on Incognito - right?
