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Forum Discussion

magleahy's avatar
magleahy
Explorer | Level 3
2 years ago

Can see folders but not files: This file cannot be previewed because you are offline

I have tried opening in Incognito.  I have downloaded the app and can see the files there On a browser which is how I want to work - I cannot see the files suddenly I have permission to view (not...
Desktop
Preview
View
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey magleahy, sorry to hear you're having issues with this.

 

Did you try clearing your browser's cache or another browser?

 

Can you please send us a screenshot of the exact error you're getting so that we can have a look too?

 

You should be able to attach one through the camera icon (insert photo option) within your reply box. 

 

Thanks!

magleahy's avatar
magleahy
Explorer | Level 3
2 years ago

 

Thanks Walter. I don't think the cache would come into play if I tried on Incognito - right? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I can see this is a shared folder magleahy 

     

    How have you been given access to this folder in the first place? Was it through a shared link with edit or view only permissions perhaps? 

     

    If you navigate to the members of the folder, do you see your account's email address shown there? 

    • magleahy's avatar
      magleahy
      Explorer | Level 3
      2 years ago

      Hey Walter, 

       

      I was invited by email. I used to be able to access the folders and the files no problems for about 3 weeks. 
      I lost the power to see files sometime after last Thursday on my browser. 

       

      I can see the other people - those who can't access and those who can. We have the same permissions to View only. 

       

      What next in our quest?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi magleahy, thanks for clarifying! 

         

        If you have view only permissions, that would explain why you can't add new content to said folder. Can you ask for the owner, to change your permissions to can edit, and then try again? 

         

        However, there's a second obstacle here, which is the viewing part. Even with view only permissions, you should be able to preview the content. 

         

        It might sound trivial, but is your browser up to date, and running its latest version? 

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