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Forum Discussion
I can't access my account after cancelling the Business plan
Haven't been able to access my account after business team was cancelled and all individual accounts are not able to sign in even though they all were created and separated before the business team and I didn't resubscribed to the plan. My main account is not accessible anymore even though I was still using it often and was created before the others. I was supposed to get help from Dropbox support to get access to my account again but I never received or got an email.
- Walter
Dropbox Staff
Hi there Antman7 - sorry to hear about this.
I'm not quite sure about the issue you're facing; could you elaborate a tad?
Also, when you say you were supposed to get help from our support team, do you happen to have a ticket ID for us or a link for your communication with us?
Let us know more and we'll take it from there.
I don't have a ticket because I can't get into contact with Dropbox on the actual account because I can't login into my account and the last two times I've been on community they ask for my email and I give it to them and they never sent a email
- Mark
Super User II
the last two times I've been on community they ask for my email
There doesnt appear to be any previous posts made by you from this account so can you post the links to the other threads you made?
https://www.dropbox.com/support/ticket/23629942
- Hannah
Hey Antman7, thanks for the ticket number.
From what I can see, this is a ticket to a Convo you had with our ChatBot, so it's not a support request with our team.
To reach out to our support team and get a reply, you'll need to follow these steps:
- Open a private browsing/incognito window and go to this page
- Choose your issue type
- Click on "this did not solve my issue"
- Fill out and submit your request
Let us know once you do this and you have your ticket number.
That's not working I can't get access to my original account and Im not paying for a plan if I can't get my original account and I'll basically be paying more for no reason when my original account had a plan I created this so I can contact support because emails aren't working
/ticket/23613863 this ticket help me recover my account last time this happened and when my account got link to the business trial account it got deleted or said error email account doesn't exist
Yeah I know I used it as example he helped me last time, by email he had to go in through my email
Yes I tried the link and I also replied to the last ticket
