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Antman7 's avatar
Antman7
New member | Level 1
2 months ago

I can't access my account after cancelling the Business plan

Haven't been able to access my account after business team was cancelled and all individual accounts are not able to sign in even though they all were created and separated before the business team a...
Account Access
Antman7 's avatar
Antman7
New member | Level 1
4 days ago

/ticket/23613863 this ticket help me recover my account last time this happened and when my account got link to the business trial account it got deleted or said error email account doesn't exist

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Hey Antman7, it looks like this ticket is old and closed, but can you try replying back to it?

    It should create a new ticket, so that our team can assist you directly.

    Let us know once you have the new ticket number.

    • Antman7 's avatar
      Antman7
      New member | Level 1
      2 days ago

      Yeah I know I used it as example he helped me last time, by email he had to go in through my email

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 days ago

        Hey Antman7 , did you try doing what my colleague Hannah suggested?

        If so, did you face any issues, or were you able to receive a new ticket?

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