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Forum Discussion

Antman7 's avatar
Antman7
New member | Level 1
2 months ago

I can't access my account after cancelling the Business plan

Haven't been able to access my account after business team was cancelled and all individual accounts are not able to sign in even though they all were created and separated before the business team a...
Account Access
Antman7 's avatar
Antman7
New member | Level 1

https://www.dropbox.com/support/ticket/23629942

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hey Antman7, thanks for the ticket number.

From what I can see, this is a ticket to a Convo you had with our ChatBot, so it's not a support request with our team.

To reach out to our support team and get a reply, you'll need to follow these steps:

  1. Open a private browsing/incognito window and go to this page
  2. Choose your issue type
  3. Click on "this did not solve my issue"
  4. Fill out and submit your request

 

Let us know once you do this and you have your ticket number.

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