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Forum Discussion

magleahy's avatar
magleahy
Explorer | Level 3
2 years ago

Can see folders but not files: This file cannot be previewed because you are offline

I have tried opening in Incognito.  I have downloaded the app and can see the files there On a browser which is how I want to work - I cannot see the files suddenly I have permission to view (not...
Desktop
Preview
View
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey magleahy, sorry to hear you're having issues with this.

 

Did you try clearing your browser's cache or another browser?

 

Can you please send us a screenshot of the exact error you're getting so that we can have a look too?

 

You should be able to attach one through the camera icon (insert photo option) within your reply box. 

 

Thanks!

  • magleahy's avatar
    magleahy
    Explorer | Level 3
    2 years ago

     

    Thanks Walter. I don't think the cache would come into play if I tried on Incognito - right? 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I can see this is a shared folder magleahy 

       

      How have you been given access to this folder in the first place? Was it through a shared link with edit or view only permissions perhaps? 

       

      If you navigate to the members of the folder, do you see your account's email address shown there? 

      • magleahy's avatar
        magleahy
        Explorer | Level 3
        2 years ago

        Hey Walter, 

         

        I was invited by email. I used to be able to access the folders and the files no problems for about 3 weeks. 
        I lost the power to see files sometime after last Thursday on my browser. 

         

        I can see the other people - those who can't access and those who can. We have the same permissions to View only. 

         

        What next in our quest?

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