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mspin's avatar
mspin
Explorer | Level 4
3 years ago

Audio Files Cut Out When Playing

I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off...
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  • wnj's avatar
    wnj
    3 years ago

    Walter Jay 

    My problem seems to be resolved
    by CLEARING THE CACHE of the app.

    thank you!!!

mspin's avatar
mspin
Explorer | Level 4

Hi Hannah, thanks for replying. I have the most recent version of the Dropbox app installed on my iPhone and iPad which is 294.2.2.

I use the Firefox web browser which is also at the latest version.

 

I am playing the files directly from my account, not from a link.

I open the Dropbox app, select the folder where I have the MP3 file, and select the file to play it.

 

The sizes of the MP3 files in question are:

353 MB

305 MB

347 MB

346 MB

 

Here's little background which might help you. These are DJ mixes which are about 2 1/2 hours long.

When I play a smaller MP3 file like 140MB, which is also a DJ mix about 1 hour long, there are no issues with the audio cutting out.

I have been storing and playing DJ mixes from Dropbox for a very long time. This problem seems to have started with the files that are larger or longer than 1 hour of playing time.

 

I hope this helps. Please let me know if you need more information and thanks again for your assistance!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi everyone, could you try offlining your files first to see if they help with the previews?

  • mspin's avatar
    mspin
    Explorer | Level 4
    3 years ago

    Hi Jay,

     

    The MP3 files play offline with no audio cut out. This problem occurs when playing directly from Dropbox.

     

    Thanks!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey mspin, did you make them available offline by following the steps Jay suggested, or are you referring to playing the files locally on your device?

      • wnj's avatar
        wnj
        Helpful | Level 6
        3 years ago

        Hi Hannah,
        I am also having this same problem.
        Yes, I offlined the files as described by Jay » into my iPhone.
        I then play the audio mp3 file from the DB app on iPhone.
        It plays for about a minute or so and then stops playing.

        It used to work perfectly in the past.

        Peculiarity:

        1. it seems that this occurs with recently uploaded files
        2. it seems [and I have to test this] that after a few days it plays the whole file as expected

        Any suggestions?
        thank you , waldemar

         

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