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Forum Discussion
Attempting to disable backup, but I get an error
I recently got a new mac and I turned on the automatic backup feature. I was having trouble downloading files from the internet, so I decided to try turning off the backup feature since it was relate...
Jay
Dropbox Staff
Dropbox StaffHi Kevin K, thanks for messaging today!
Do you have multiple machines backing up to the Dropbox site? Was the app still syncing when you tried to disable the feature?
This will help me assist further!
I do have multiple machines hooked up to dropbox. But only my macbook Air might have been doing anything. For the computer in question, the directories are empty. The app was not still syncing.
- Jay
Thanks for the details, Kevin K, I'd recommend getting in contact with the support team directly for further assistance on this matter so that they can investigate in more detail.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
Hello, i'm having the exact same problem, can i have some assistance with this please?
